All orders are sent out within 1-3 business days, and you can expect to receive your package within 3-6 business days.
All packages are sent and delivered in Denmark and within Europe by either COOLRUNNER or Post Denmark. COOLRUNNER often uses third party well known shipping companies such us GLS, DHL, UPS.
Shipment of goods outside the EU e.g. Norway, Switzerland etc. is currently not available. Shipment does not include VAT or customs clearance.
RETURN OF ONLINE PURCHASE
THE BIGGER PICTURE ApS provide 2 week return policy from the day the package is signed after being provided by the delivery company. Goods must be returned unused, in the same condition as received and in original packaging with original tags and labels. Please inform us by mail of your return before you ship – the email is: [email protected] If you have other questions, please feel free to contact us.
THE BIGGER PICTURE ApS will refund the full amount, minus shipping, to the credit card the product was purchased on, to avoid misuse of stolen cards.
The amount will be returned immediately, after we receive the goods back and have approved the condition of the item.
Returning products is at your own risk. It is your own responsibility, to ensure that THE BIGGER PICTURE ApS receives the package. THE BIGGER PICTURE ApS recommend, that you send the item with track and trace and that you keep the receipt.
Shoppen (TheBiggerPicture ApS)
2200 Copenhagen N